Reporting a bug
Tell us the device model, the Android version, which game, and what you were doing when it went wrong. A screenshot saves a lot of back and forth.
Purchases and refunds
Refunds are issued by Google, so start at Google Play's refund page. If you paid and the item never appeared, send us the order number instead.
Progress that vanished
Saves live on the device, not on a server. Clearing app data, uninstalling or switching phones will reset them, so avoid clearing storage in the middle of a run.
Advertising
Ad personalisation is controlled from the phone: Settings, then Google, then Ads. Section 8 of the Privacy Policy explains what the partners receive.
Privacy requests
Put "Privacy Request" in the subject line and say what you want done. The rights section covers what we can act on.
Suggestions
Layouts you want, a harder mode, a language we have not added yet — these genuinely do influence what gets built next.
Write to us
English please, and include the game name and your device — it is almost always the first thing we would have to ask.
support@goostudio.top